General Policies

*Before you drop your bags and discover the city, read these guidelines first:

  • Room check-in begins at 3 p.m. daily.
  • Room check-out is at 12 p.m. daily.
  • A $50 per-day credit card authorization for incidental charges will be made at check-in.
  • Our standard cancellation policy is 24 hours prior to arrival, unless reservations are made for a promotional rate plan or through a third party.
  • We offer complimentary luggage storage for early arrivals. Luggage can be stored after check-out for $2 per bag. For group luggage storage options, please inquire with our group sales team.
  • All reservations must be made with a valid credit card. We cannot accept cash at check in, however cash payments can be made at check-out.
  • Rollaway beds are $30 per night, based on availability. Only available for specific room types; please inquire at the front desk upon check-in.
  • The Urban Fee is $28 plus tax; (state tax $2.49 and city tax $1.65) $32.14 inclusive per night.
  • Fee inclusions: Wi-Fi, Business Center access, Fitness Center access, water upon request, 10% off on-site restaurants, and 5% off at Masseria Caffe & Bakery.