General Policies

*Before you drop your bags and discover the city, read these guidelines first:

  • Room check-in begins at 3 p.m. daily.
  • Room check-out is at 12 p.m. daily.
  • Complimentary WiFi included.
  • A $50 per-day credit card authorization for incidental charges will be made at check-in.
  • Our standard cancellation policy is 24 hours prior to arrival, unless reservations are made for a promotional rate plan or through a third party.
  • We offer complimentary luggage storage for early arrivals. Luggage can be stored after check-out for $2 per bag. For group luggage storage options, please inquire with our group sales team.
  • All reservations must be made with a valid credit card. We cannot accept cash at check in, however cash payments can be made at check-out.
  • Rollaway beds are $30 per night, based on availability. Only available for specific room types; please inquire at the front desk upon check-in.
  • The Urban Fee is $30 plus tax; (state tax $2.66 and city tax $1.76) $34.42 inclusive per night.
  • Fee inclusions: Business Center access, Fitness Center access, water upon request, 10% off on-site restaurants, 5% off at Masseria Caffe & Bakery, 10% off at Gotham Florists (or a dozen roses for $100, including delivery), $10 off your first MiniBar Delivery, discounted tickets to Avenue Q, and complimentary dessert at Brazil Brazil.